Job Description

Customer Service Representative

As a Customer Service Representative, you will make an impact by delivering exceptional support to customers and stakeholders while helping ensure efficient resolution of inquiries, requests, and service-related concerns. This role requires a customer-focused professional who can effectively manage interactions, maintain service quality, and support operational objectives within a healthcare environment.

You will be a valued member of the customer support team and work closely with internal partners, providers, payers, and customers to deliver a positive service experience and support business goals.

Location: Missouri, United States Work Model: Remote Shift: Day Shift

In this role, you will: Serve as a primary point of contact for customer inquiries and service requests. Provide professional and timely support while delivering a high level of customer satisfaction. Resolve customer concerns and escalate complex issues to appropriate teams when necessary. Document customer interactions accurately and maintain detailed case records. Collaborate with internal departments to ensure prompt resolution of customer issues. Support provider and payer-related inquiries while adhering to established service standards. Track and monitor service requests to ensure timely follow-up and completion. Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

What you need to have to be considered: 1 to 3 years of experience in customer service, customer support, or a related role. Experience working in a customer-focused environment with a strong commitment to service excellence. Knowledge of Customer Service Management principles and best practices. Strong verbal and written communication skills. Ability to manage multiple tasks, prioritize work effectively, and meet deadlines. Strong problem-solving and analytical skills. Ability to work independently and collaboratively within a team environment. Experience supporting healthcare provider and payer-related processes is preferred. These will help you stand out: Experience within healthcare, provider, or payer environments. Exposure to customer service technologies and case management systems. Understanding of customer relationship management (CRM) tools. Experience handling high-volume customer interactions. Strong attention to detail and documentation skills. Demonstrated ability to build positive relationships with customers and stakeholders.

This is a fully remote position. Associates will work remotely while collaborating with customers, providers, payers, and internal teams to support service operations and deliver exceptional customer experiences.

No travel is required for this role.

Why Cognizant? At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that create value for our clients and their customers.

Applicants will be accepted till 10/30/2026

The annual salary for this position will be in the range of $40K - $46K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cogniant's applicable plans.

Benefits: Cogniant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

We're excited to meet people who are passionate about customer service and operational excellence. Even if you don't meet every qualification listed, we encourage you to apply and share the unique experiences and skills you can bring to the role.

Things to know before you apply:

• Work authorization: Cogniant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cogniant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cogniant Cogniant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

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